Terms

PRODUCT

These are small batch, made-to-order gift boxes. Thus minor variation may occur from the sample images depending on inventory. However you can consider these images to be a good faith representation of the intended product. If you are not completely satisfied with your gift box, contact me as soon as possible for resolution.

Custom Orders:

  • Custom order delivery/fulfillment will be the date mutually agreed upon in the order agreement. 
  • 4-6 weeks of assembly time is required for most custom orders
  • A rush fee may be applied if applicable.

Pre-orders:

  • Pre-order discounts are occasionally offered for products that will not be ready for another 4-8 weeks, or until the date range listed on the product page.

PICKUP / LOCAL DELIVERY IN  AUSTIN, TX

Keep Austin Local! Gift boxes can be collected at an appointed date/time OR we can coordinate a time for pickup. If you're an ATX Local and want to pickup yourself, contact me personally at 512-508-6591 or stephanieb@islamicgiftboxes.com to purchase and arrange pickup. Otherwise local delivery can be added to your Shopify purchase for a minor fee. Pickup is always free. 

SHIPPING

Shipping is automatically applied at checkout for a flat rate, according to the category of shipping service you select. Texas requires sales tax to be applied to both the product and shipping service.

RETURNS & REFUNDS

Due to the small batch nature of my business, returns and refunds have restrictions. Gift boxes are non-returnable and non-refundable, barring issues with quality, damages or shipping, and for approved exchanges.

Pre-Order Refunds:

  • However, Pre-orders are eligible for a 50% refund, no questions asked, before the date listed on the product page. 

Questions? Contact 512-508-6591 or stephanieb@islamicgiftboxes.com.

DAMAGES & ISSUES

Please inspect your order upon delivery and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Contact 512-508-6591 or stephanieb@islamicgiftboxes.com.

EXCHANGES

The fastest way to ensure you get what you want is to return the product you have (unused, in its original condition, with all items inside sealed) for inspection; then, once the return is accepted for a refund, make a separate purchase for the new item. Contact 512-508-6591 or stephanieb@islamicgiftboxes.com.