Refund policy
RETURNS & REFUNDS
Due to the small batch nature of my business, returns and refunds have restrictions. Gift boxes are non-returnable and non-refundable, barring issues with quality, damages or shipping, and for approved exchanges.
Pre-Order Refunds:
- However, Pre-orders are eligible for a 50% refund, no questions asked, before the date listed on the product page.
Questions? Contact 512-508-6591 or stephanieb@islamicgiftboxes.com.
DAMAGES & ISSUES
Please inspect your order upon delivery and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Contact 512-508-6591 or stephanieb@islamicgiftboxes.com.
EXCHANGES
The fastest way to ensure you get what you want is to return the product you have (unused, in its original condition, with all items inside sealed) for inspection; then, once the return is accepted for a refund, make a separate purchase for the new item. Contact 512-508-6591 or stephanieb@islamicgiftboxes.com.